Refunds and Exchanges

Due to the one-of-a-kind, handmade nature of our products (and for safety reasons), we cannot accept returns or exchanges. If your item arrives damaged, defective, or has any other issue, reach out to us right away.

Cancellations

We make your order within 1 – 3 business days – so, if you need to cancel your order, you have to let us know within two hours of placing it, and we will do our best to accommodate your request.

Defects

We handmake all of your products and quality check them before they are shipped out – and we’re really picky. But if something arrives with a defect, please reach out right away. Send us a picture of the item, your order number, and details so we can help troubleshoot.

Additional Questions

What if I'm unhappy with how my order turned out?

We offer all of our items without a minimum order threshold and digital mock-ups, just for this reason! We encourage you to take advantage of this and order samples, so you are able to see the product before you buy it in large quantities.

What if I received less than I ordered?

While this is not something that occurs with any frequency, we are human so it’s a possibility. If you receive your package and notice that something you ordered is missing, reach out to us within 2 days (48 hours) of the package being delivered. We will work with you to either replace the missing item or refund you for it.