Shipping Policy
Production Timeline
All of your items are handmade in Buffalo, NY – and for most items, have a 1 – 3 business day production timeline. If the timeline is different than this or you are ordering a quantity that needs more time to complete, the extended timeline details will be noted. If it’s unclear, please reach out before you order.
Shipping Policy
Our default shipping is via USPS Ground Advantage. If you do not select a shipping upgrade at checkout, this is how your order will be shipped. USPS Ground takes between 3 – 8 business days, and does not come with a guaranteed deliver-by date. If you need your items by a certain date, we recommend choosing USPS Priority Mail (2 – 3 business days) or UPS (options are shown by delivery date). If you’re not able to view the option you need in your cart, please reach out.
Shipping Addresses
You are responsible for providing valid delivery addresses for your order – we want your items to arrive safe and sound! Please be sure to double-check your shipping details during the checkout process. If you realize you entered an incorrect mailing address, please reach out ASAP – we will do our best to update it, but that is not guaranteed.
Undeliverable Packages
If your package is undeliverable – as determined by USPS or UPS – and it gets returned to us, we are able to reship it to an updated address, you will be required to cover the reshipment cost.
Delayed/Lost/Stolen Packages
We are not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen – all circumstances which are beyond our control. Once we hand your item over to the shipping carrier, it is their responsibility to deliver the item – please contact the shipping carrier directly regarding delays or lost packages. You are responsible for opening and coordinating any type of claims directly with carrier, if you are not able to locate your package.
If you suspect mail theft, you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department. We will not remake/replace your order.
Shipping FAQs
Due to the high volume of orders that we create and ship every day, we are unable to send photos or create mock-ups before purchase, production, and shipment. If you want to see a preview of your item prior to us making it, you can purchase a digital proof/mock-up.
Yes – you’ll view that option during checkout. If you are unable to find it or need us to make changes, please let us know (reach out asap!) and we’ll do our best to accommodate.
Yes, for most of our products you can. Please reach out with any questions or to see if a specific product is deliverable outside of the US. You are responsible for all shipping costs, tariffs, customs fees, dutes and/or sales taxes charged during the process.
Unfortunately, not at this time.
Shipping costs are calculated based on your order’s package, weight, and delivery zip code. There are no additional fees added on – it’s a direct passthrough cost from the carrier.
